Terms and Conditions

Introduction

These Terms and Conditions govern the use of all products and services offered by OpenProcess ("the Company"). By purchasing or using any product or service, you agree to these terms.

OpenProcess operates multiple products, including but not limited to vending machine services, software-as-a-service (SaaS) platforms, and future digital or physical offerings. Each product may have its own specific terms, which will apply in addition to these general terms.

Product-Specific Terms

Each product or service offered by OpenProcess may be governed by additional terms and conditions published on the relevant product website or platform.

Where such product-specific terms exist, they will take precedence over these general terms in the event of any conflict.

Payments

All payments are processed securely via third-party payment providers, including PayFast and Paystack.

By making a payment, you agree to the pricing, billing terms, and payment schedule associated with the specific product or service purchased.

Refund Policy

Refunds are subject to the specific terms of the product or service purchased.

Physical Products (e.g., Vending Machine Purchases)

Refunds or returns may be accepted within a specified period, provided the product is unused and in original condition, unless otherwise stated on the product page or receipt.

Digital Products and SaaS

Fees are generally non-refundable once access has been granted, unless required by law or explicitly stated otherwise in the product-specific terms.

Errors or Defects

If a product or service is defective or not delivered as agreed, OpenProcess will investigate and may offer a refund, repair, or replacement at its discretion.

Cancellation Policy

Cancellation terms vary depending on the product or service:

SaaS Subscriptions

Users may cancel subscriptions at any time through their account dashboard or by contacting support. Access will continue until the end of the current billing period unless otherwise stated in the product-specific terms.

Orders for Physical Goods

Cancellation may only be possible before the order is processed or dispatched. Once dispatched, standard return policies apply.

Custom or Made-to-Order Products

These may not be cancellable once work has commenced or production has begun.

Delivery Policy

Delivery terms depend on the nature of the product:

Physical Products

Delivery timelines and costs will be specified at checkout or on the relevant product page. OpenProcess is not responsible for delays caused by third-party couriers, but will assist in resolving delivery issues where possible.

Digital Products and SaaS

Access is typically granted immediately or within a reasonable time after payment confirmation. If access is not granted within 24 hours of confirmed payment, please contact support.

Service-Based Offerings

Delivery timelines will be communicated during the purchase or onboarding process.

Limitation of Liability

OpenProcess shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of its products or services, to the maximum extent permitted by applicable law.

The total liability of OpenProcess for any claim arising from or related to a product or service shall not exceed the amount paid by the user for that specific product or service.

Changes to Terms

OpenProcess reserves the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website.

Continued use of any product or service after such changes constitutes acceptance of the updated terms.

Contact Information

For any questions, disputes, or support requests regarding these terms, users may contact OpenProcess via: